Hi-Vis gets high-tech and acquires new business via the web

Published on the 14/06/2011 | Written by Epicor Software Corporation

Epicor_HiVis
icon_case study

AT A GLANCE

  • Hi-Vis Signs & Safety

INDUSTRY

  • Retail

BUSINESS OBJECTIVE

  • Integrated online sales with content and commerce management

SOLUTION

  • COGITA and Epicor ERP eCommerce

THE BENEFITS

  • Increased web presence
  • Customer management
  • Merchandise
  • Inventory and order history
  • Reduced dispatch times

FOR MORE INFORMATION

EPICOR
W: www.epicor.com
E: info.anz@epicor.com
P: +61 2 9927 6200

'Be seen' may be the Hi-Vis tag line, but 'Be the first' could well be its second...

In fact, Hi-Vis Signs and Safety was the first in Australia to start implementing the newly rearchitected Epicor Vantage 8; the first to acquire the VUTEk GS3200 printer (a highly innovative printer from USA); and once again the first to implement in the Asia Pacific region with COGITA, the Epicor ERP e-Commerce module. Plus their first online order came through in February.

The ongoing success of Hi-Vis is due to its commitment in bringing innovative, good quality products on time to its customers.

Offering an online selling point for their customers that integrates with their Epicor Vantage ERP system was an important step with improving customer satisfaction and running smooth operations.

“To help us achieve our online goals, COGITA recommended the e–Commerce module and we went live a couple of months ago. Hi-Vis is now pleased to offer customers a new way of browsing and ordering their products and services online,” says Graeme Bashford, Hi-Vis Marketing Manager.

Real time information
The Epicor ERP e-Commerce module allows organisations to manage customers, merchandise, inventory and order history — basically the entire order life cycle. It enables Hi-Vis to increase their Web presence and helps drive new business—both from new and existing customers, untapped business opportunities and sales channels.

A major advantage of Epicor ERP e–Commerce is its integration with every part of the business. The software eliminates the need for a separate commerce specific database so everything is recorded in the one system (Vantage), from the starting point when the order is taken to the end product being dispatched. With transactions being processed in real time, every step of the sale, the accounting process, and the production process can be seen in a central location.

Good quality price ratio
e-Commerce is a content management and commerce management tool. “The implementation of Epicor ERP e-Commerce took a bit longer than expected but it was an interesting learning curve,” says Peter Davey, Hi-Vis IT Manager. “The module offers a choice of templates, options and designs to choose from. It is quite easy and straight forward; once you choose the template, your website can be up very quickly,” says Peter.

When businesses think of selling online and creating a website, they may think of hiring a web designer to create the look, feel and functionality, which is the path that Hi-Vis were considering. This exercise can be costly and importantly may not take into account the aspects of ongoing content management and integration with the existing ERP system.

Epicor ERP e-Commerce is an “all–in–one” option and once the look and feel is set up, the information starts flowing through the system.

“The management console is very good and does everything we would ever want to do,” says Peter.

Customer satisfaction
Hi-Vis now has a wide range of road and workplace safety products that can be purchased online through their website, www.hivis.com. Each client can obtain a log-in and password, making the ordering process smooth, fast and easy.

One-off and cash sale customers can pay by secure credit card payment portal, and account customers operating within their credit limit automatically receive an invoice. Most importantly, when an existing account customer logs in to the website, they can have their specific price lists and discount structure appear in the shopping basket, and they can also access their order and invoice history, making reorders very simple.

Hi-Vis currently receives orders from many different sources through fax, email or phone. The focus is to move toward processing orders online for faster delivery and greater visibility for the customer.

“We want to get more and more business through the website” says Graeme.

Online selling and automated order processing not only means greater efficiency in-house but also generates better customer satisfaction. The sales team don’t need to be involved anymore which means the total order to despatch lead time can be reduced by an average of one working day.

A significant chunk of Hi-Vis business is where customers in the safety industry tend to re–order the same type of product. They will now be able to re-order within a couple of minutes by clicking on the picture of the products they require and entering the quantity. The system will do the rest.

The Epicor ERP e-Commerce system is very easy to use and enables customers to check new products, their order status and history online. “The customer feedback has been very positive and we hope many more customers will follow the trend,” says Graeme.

Looking forward
Hi-Vis has many ideas around what they want to be able to do with their new website and will be actively exploring this in the coming months. They will also be doing more to fully utilise the integration between their Epicor eMarketing, Vantage CRM and Epicor ERP e-Commerce modules. There are current plans to explore further options for providing remote access to the Vantage solution for their sales force, to allow the sales team to be more efficient.

FURTHER READING


About This Vendor


More Case Studies

Royal Freemasons

Technology required for growth; growth required to serve ageing Australians

Longstanding, not-for-profit aged care provider trusts Epicor SLS to help serve communities with stability and professionalism...
Calibre

Production planning hits the floor

January 24, 2017 | Epicor Software Corporation
Engineering shop drives quality and efficiency with Epicor cloud solution...
Southern Spars

Shaping up and shipping out: ERP on the high seas

Southern Spars leverages Epicor ERP for critical business decisions…
Epicor_Present Group

Present Group shores up future with new ERP

October 18, 2014 | Epicor Software Corporation
When the primary resource sector boom took off, Present Group experienced explosive growth and found itself needing a suite of technology that could help it mine the good fortune…
Epicor_Steel Blue ERP

Steel Blue walks the walk with MRP

October 3, 2014 | Epicor Software Corporation
The boot maker needed a system that had strong material requirements planning features to improve value in the supply chain in its Perth factory...

Medication errors can happen anywhere, but knowledge is your best defense. So it’s no wonder that online pharmacies is becoming more popular over the last years. Viagra is one of the best treatment options of all season. Nowadays a lot of articles were published about natural viagra substitutes. Usually, when people talk about ED, they think “otc viagra substitute“. A medicinal review about “http://corpmoreinfo.com/where-to-buy-viagra-online.html” found that men’s most common sexual dysfunction is erectile malfunction. Furthermore, this may include hardening of the arteries, anxiety, or a stress. Any preparation may cause some side effects. Sometimes side effects can be actually serious. Stop using this medicine and get medicinal help if you have sudden vision loss.

Medication errors can happen anywhere, but knowledge is your best defense. So it’s no wonder that online pharmacies is becoming more popular over the last years. Viagra is one of the best treatment options of all date. Nowadays a lot of articles were published about natural viagra substitutes. Usually, when people talk about ED, they think “otc viagra substitute“. A medicinal review about “http://corpmoreinfo.com/where-to-buy-viagra-online.html” found that men’s most common sexual dysfunction is erectile dysfunction. Furthermore, this may include hardening of the arteries, anxiety, or a stress. Any medicament may cause some side effects. Sometimes side effects can be actually serious. Stop using this medicine and get medic help if you have sudden vision loss.


Follow iStart to keep up to date with the latest news and views...



Medication errors can happen anywhere, but knowledge is your best defense. So it’s no wonder that online pharmacies is becoming more pops over the last years. Viagra is one of the best treatment options of all time. Nowadays a lot of articles were published about natural viagra substitutes. Usually, when men talk about ED, they think “otc viagra substitute“. A medicinal review about “http://corpmoreinfo.com/where-to-buy-viagra-online.html” found that men’s most common sexual dysfunction is erectile dysfunction. Furthermore, this may include hardening of the arteries, anxiety, or a stress. Any medicament may cause some side effects. Sometimes side effects can be actually serious. Stop using this medicine and get medical help if you have sudden vision loss.