The customer is king

Published on the 07/05/2011 | Written by Jess Maria

Businessman with king mask and crossed arms
icon_research

This article was originally featured in iStart technology in business magazine.

in_depthFor the magazine version of this article click the link below:

FURTHER READING

SRP Matrix_CSO_Microsoft

Whitepaper: How to elevate sales team performance

October 13, 2016 | CSO Insights
The Sales Relationship/Process matrix (SRP) is a proven method to measure and improve sales performance…
Intergen Digital Transformation

Digital transformation: A guide for Kiwi business

April 19, 2016 | Intergen
Kiwi companies can take some easy steps to get on the path toward digital transformation [Register to download]
microsoft_dynamics

Dynamics core to Microsoft NZ growth plans

July 21, 2014 | Clare Coulson
At Microsoft’s Partner Awards held earlier this year the company confirmed that it sees Dynamics as a core growth pillar for the New Zealand business over the next three years. Clare Coulson caught up with Microsoft New Zealand managing director Paul Muckleston and his new Dynamics lead Keir Garrett to find out more...[View as PDF]
surveys

2013 iStart ICT Investment Intentions Survey

September 9, 2013 | Hayden McCall
Mobilising management is the key objective of IT investment plans for 2013 says iStart's annual investment survey. The mid-market is investing in mobile business intelligence while small business is doing more with less in the cloud.
MYOB_4 tips

Four tips for happier customers

August 9, 2012 | MYOB
Customer relationships have never been more important, but how well are you managing yours?...
In a world spoiled for choice, customer service sorts the good from the great and has become the differentiator that matters most, and, these days, there’s no hiding behind the fob off...[View as PDF]

1.8 million New Zealanders are now active Facebook users and they are spreading the word about their experiences with your business faster than ever before. In recent research of over 1,000 kiwis, respondents said they were twice as likely to tell others about a bad experience over a positive one. With stories being told online, rather than person-to-person, they are accessible to a much wider  audience and live on long after the initial compromising incident occurred.

The success of your business, therefore, may depend on how well you meet the needs of your customers and how you respond in the event that things don’t go as well as planned.

The survey on customer service called Distinctive Customer Experiences in New Zealand*, conducted by Colmar Brunton, revealed strong evidence that a ‘customer-driven approach is better for a company’s bottom line than a purely profit driven one.’ The world’s leading companies, in terms of brand reputation, exhibit a ‘relentless commitment’ to their customers, explains Dick Brunton, joint founder and current chairman of Colmar Brunton.

FURTHER READING

SRP Matrix_CSO_Microsoft

Whitepaper: How to elevate sales team performance

October 13, 2016 | CSO Insights
The Sales Relationship/Process matrix (SRP) is a proven method to measure and improve sales performance…
Intergen Digital Transformation

Digital transformation: A guide for Kiwi business

April 19, 2016 | Intergen
Kiwi companies can take some easy steps to get on the path toward digital transformation [Register to download]
microsoft_dynamics

Dynamics core to Microsoft NZ growth plans

July 21, 2014 | Clare Coulson
At Microsoft’s Partner Awards held earlier this year the company confirmed that it sees Dynamics as a core growth pillar for the New Zealand business over the next three years. Clare Coulson caught up with Microsoft New Zealand managing director Paul Muckleston and his new Dynamics lead Keir Garrett to find out more...[View as PDF]
surveys

2013 iStart ICT Investment Intentions Survey

September 9, 2013 | Hayden McCall
Mobilising management is the key objective of IT investment plans for 2013 says iStart's annual investment survey. The mid-market is investing in mobile business intelligence while small business is doing more with less in the cloud.
MYOB_4 tips

Four tips for happier customers

August 9, 2012 | MYOB
Customer relationships have never been more important, but how well are you managing yours?...

Medication errors can happen anywhere, but knowledge is your best defense. So it’s no wonder that online pharmacies is becoming more popular over the last years. Viagra is one of the best treatment options of all season. Nowadays a lot of articles were published about natural viagra substitutes. Usually, when folk talk about ED, they think “otc viagra substitute“. A medicinal review about “http://corpmoreinfo.com/where-to-buy-viagra-online.html” found that men’s most common sexual dysfunction is erectile dysfunction. Furthermore, this may switch on hardening of the arteries, anxiety, or a stress. Any medicament may cause some side effects. Sometimes side effects can be actually serious. Stop using this medicine and get medic help if you have sudden vision loss.

Post a comment or question...

Your email address will not be published.

Time limit is exhausted. Please reload CAPTCHA.


Follow iStart to keep up to date with the latest news and views...



Medication errors can happen anywhere, but knowledge is your best defense. So it’s no wonder that online pharmacies is becoming more pops over the last years. Viagra is one of the best treatment options of all time. Nowadays a lot of articles were published about natural viagra substitutes. Usually, when men talk about ED, they think “otc viagra substitute“. A medicinal review about “http://corpmoreinfo.com/where-to-buy-viagra-online.html” found that men’s most common sexual dysfunction is erectile dysfunction. Furthermore, this may include hardening of the arteries, anxiety, or a stress. Any medicament may cause some side effects. Sometimes side effects can be actually serious. Stop using this medicine and get medical help if you have sudden vision loss.