Interactive Intelligence

Address: USA, Auckland, Sydney (refer below)
Telephone(s): +61 289 184 800

Interactive Intelligence

Interactive Intelligence provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, grow their business faster and reduce costs.

Latest Articles

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Our Solutions

Interactive Intelligence

Customer Interaction Centre
Deliver an exceptional experience to every customer you serve.
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Communications as a Service
Functionality and flexibility you would expect from an award-winning cloud leader with a contact centre focus.
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Engage with customers on their terms while maintaining call centre efficiency.
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Why Us?

  • Innovation — As a consistent driving force behind the development of new customer engagement and unified communications and collaboration technologies, including more than 100 patent applications to date, Interactive Intelligence’s “first-to-market” approach has made it a leading innovator.
  • Experience — With 21 years of experience developing customer engagement and UC&C solutions, and backed by more than 6,000 global customer deployments, Interactive Intelligence brings the global capacity and maturity required to satisfy the most diverse enterprise requirements, including those of the largest multi-national organizations.
  • Value — Interactive Intelligence helps customers improve service, reduce costs and grow their business faster through its single-platform, all-in-one architecture; its multiple delivery options for cloud, on-premises and hybrid customer engagement and UC&C solutions; and its comprehensive global partner ecosystem.


  • Mashable’s 2014 Seven Best Tech Companies to Work For
  • Frost & Sullivan’s 2014 Company of the Year Award, Contact Center Systems, North America
  • CRM Magazine’s 2014 Service Leader Winner, IVR
  • Network World’s 2014 Fave Raves (top products voted on by IT pros)
  • Software Magazine’s 2014 Global Top 500 Software and Services Companies (14th consecutive year)
  • Glassdoor’s Employees’ Choice Award 2015, Best Places to Work in the U.S. (second consecutive year)
  • Gartner’s Contact Center Leaders Quadrant, Magic Quadrant for Contact Center Infrastructure, 2015 (seventh consecutive year)

World Headquarters
Interactive Intelligence
7601 Interactive Way
Indianapolis, IN 46278

Sydney Offices
Level 15, 168 Walker Street
North Sydney 2060
+ 61 2 8918 4800

Auckland Offices
Level 5, 8 Mahuhu Crescent
Auckland 1023
+64 9 307 8554

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 21-year history of industry firsts, 100-plus patent applications and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability and security. The company gives even the largest organizations an alternative to unproven solutions from start-ups and inflexible solutions from legacy vendors. Interactive has been among Software Magazine’s Top 500 Global Software and Services Suppliers for 14 consecutive years, has received Frost & Sullivan’s Company of the Year Award for five consecutive years, and is one of Mashable’s 2014 Seven Best Tech Companies to Work For. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide.

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Additional Articles:

omnichannel solution Interactive Intelligence

Enably drives customer success with Interactive Intelligence

November 28, 2016 | Interactive Intelligence
Fast-growing Australian lender implements omnichannel solution for improved customer service… read more...

PureCloud gaining momentum

September 21, 2016 | Newsdesk
Up-front costs have shifted from customers to vendors, but the long term benefits of cloud migration will be shared says Ian McLean... read more...
Genesys bids for ININ

Genesys bids for Interactive Intelligence

September 5, 2016 | Beverley Head
Consolidation drives through contact centre sector…

Webinar: Technology Strategies To Drive Digital Business Transformation

June 2, 2016 | iStart
This webinar provides insights for technology leaders wanting to understand how they can help their companies transform into digital businesses... read more...
Contact centre

How the cloud and emerging technologies are disrupting the contact centre

The power of exponential progress and increasing rate of disruption is very much in evidence in the contact centre, says Brendan Maree... read more...
Interactive Intelligence and Google

Google runs insight platform on Amazon cloud

April 27, 2016 | Beverley Head
The fact that Google has bought Interactive Intelligence’s customer engagement solution, which runs on Amazon’s cloud, signals the growing IT spending power of business units… read more...
multi-channel contact centres

The six challenges of multi-channel contact centres (and how to beat them)

February 12, 2016 | Carl Price
Contact centre operators have been shifting to multi-channel communication methods for more than a decade, writes Carl Price – but the shift has proven challenging… read more...
customer centricity

Five trends which will revolutionise customer experience

January 25, 2016 | Newsdesk
Interactive Intelligence shares its predictions for the five trends set to disrupt customer service... read more...
digital consumer

How digital consumers are changing the contact centre

November 23, 2015 | Carl Price
What does it mean when digital consumers are as knowledgeable as your front-line contact centre agents, asks Carl Price... read more...
artificial intelligence call centre interactive intelligence

Artificial intelligence: Solving the little big problems

August 20, 2015 | Donovan Jackson
Call centres are practically a defining feature of the modern world. They are also routinely a source of frustration, but AI could change that… read more...



Case Studies:

World Vision

Intelligent telephony for a better World Vision

Leading charity looks to Interactive Intelligence for optimised communication systems… read more...

Getting chatty with citizens

June 21, 2016 | Interactive Intelligence
How Interactive Intelligence boosted Hobsons Bay City Council’s ability to engage… read more...
QCCU building upgrade

CaaS solution streamlines contact centre operations for Credit Union

Flexible, feature-rich as-a-service communications platform delivers performance boost…

Translation service tech supports virtual interpreters

Innovative use of contact centre technology has enabled this language-as-a-service business to flourish… read more...

Customer in charge again with Datacom’s simplified telephony

February 11, 2016 | Interactive Intelligence
New Zealand’s largest IT services provider is enjoying an ability to customise its call centre specific to demands of clients… read more...
Massey University

Higher learning: University contact centre gets futureproofing

January 28, 2016 | Interactive Intelligence
Growth drives technology overhaul of national contact centre at Massey University… read more...
Charles Sturt University

6,500 handsets of VoIP goodness at Charles Sturt University

June 16, 2013 | Interactive Intelligence
Same phone different campus means easy experience for users and administrators alike... read more...
Financial services

Computershare simplifies call centre admin with global VoIP

February 16, 2008 | Interactive Intelligence
Running investor services for 90 million account holders across the globe is no small task, a single call centre platform has made the job easier… read more...

How IP communications power the weather forecast

February 12, 2008 | Interactive Intelligence
Faced with the challenge of ageing telephony systems, MetService looked to Interactive Intelligence for an integrated, future-proof Internet Protocol-based solution… read more...


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