SunFresh Linen, a family-owned laundry and linen hire business operating across Queensland, New South Wales and Victoria, launders more than 2.1 million pieces a week for major Australian hospitality and healthcare customers with a workforce of 500. Its old system couldn’t keep up with that volume: staff manually exported ordering data into the finance system and generated separate invoicing files each day, and adding more point systems on top only made things clunkier without giving managers real control over user permissions.
SunFresh moved to MYOB Advanced Business, removing the manual data extraction and letting the business manage everything – reporting, security, user permissions – in one system. It also rolled out the MYOB Advanced Business Customer Self-Service Portal, so customers can place and track orders online directly instead of going through an account manager.
Staff no longer need to log into three separate systems to do their jobs, user access is now scoped to what each person actually needs, and account managers can resolve an order query by pulling everything from one system instead of hunting across several.
