Olive Huang

The ten habits of customer-centric digital organisations

September 4, 2017 | Olive Huang
Technology innovation offers organisations new opportunities to engage with customers as they build a digital business, writes Olive Huang… read more...

The rise of the customer journey map

March 30, 2016 | Olive Huang
Gartner analyst Olive Huang explores how businesses can use customer journey mapping to better understand the customer and enrich their experience… read more...
No items found

Follow iStart to keep up to date with the latest news and views...