Twice this piece hints at the real way forward: ultimately it’s an organization’s processes that call the shots. Gone are the days of ‘software knows best’ best practices, although some ERP vendors still push this dated SAP barrow …and many NZ businesses are naive enough to believe this.

Ultimately customers are going to want their business’ strategic advantage to be mirrored in their software. The ERP battle will be won by the vendor who can deliver 100% as-you-want it functionality without compromise, and this doesn’t exist today. …but it could. J