Experts team up for healthy talent management

Published on the 12/03/2015 | Written by Newsdesk

Two HCM technology and healthcare industry experts have combined forces to address the health sector’s specific talent management needs…

Software and services expert NTT Data Business Solutions has announced a strategic partnership with the Australian Health Services Group (AHSG), a specialist health services consulting group, to produce a talent management solution specifically for the healthcare industry. The Talent Management for Healthcare solution, built on SuccessFactors, is designed to improve quality of care and operational effectiveness, as well as drive financial performance for healthcare operators throughout Australia, New Zealand and South East Asia.

According to Mark Wade, national HCM practice lead at NTT Data Business Solutions, the healthcare sector needs specific talent management processes to help it meet critical, externally mandated standards for quality of care.

“AHSG has an excellent industry track record from both a clinical and line management perspective. They provided insights to the responsibilities and challenges of the various departments, from the ward to the financial controller, and how each can benefit from a talent management approach designed to fit those unique challenges – from ensuring the optimal mix of clinical staff on ward on a night shift to being able to demonstrate compliance on an audit to an insurance company to protect and grow revenue. NTT DATA Business Solutions has mapped these insights to our global expertise in implementing SuccessFactors, the leading cloud talent management solution available today,” he explains.

AHSG is a specialist health services and business management consulting group and has over 100 healthcare clients. They undertake assignments across all sectors of the health industry and work with other business enterprises to improve organisational and operational outcomes and bottom-line performance. Customers of the new Talent Management for Healthcare solution will benefit from being able to access AHSG’s extensive consulting experience if they require additional support to adopt and bed down the industry-specific content and processes that are pre-loaded in the system. This pre-loaded content is designed to help organisations achieve easier employee adoption, improved workforce alignment and engagement around quality, safety and risk management. NTT Data Business Solutions will enable and accelerate the technical aspects of the solution deployment.

“We see this as an element of the partnership that will grow in importance as we deliver the solution throughout South East Asia countries, such as Singapore, Malaysia, Philippines, Thailand and Vietnam, where the healthcare industry continues to expand and evolve as those economies scale”, adds Wade.

Ian MacDonald, Managing Director, AHSG, commented that “bringing out the best in your people is essential to the delivery of top quality healthcare, and effectively managing your HR expense is essential to financial viability. Our partnership with NTT Data Business Solutions provides a human capital management solution that has delivered impressive results for many organisations around the world, and I look forward to it benefitting healthcare providers across Australasia.”

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