Archives
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How will we power the data economy?
Subject matter expert Paul Budde explains why building the right ICT infrastructure is of national importance to the region’s future success… read more...
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New hat for hosting and managed service providers
We all know that cloud computing improves efficiencies, but subject matter specialist Craig Deveson says that is only the case if it is done right, and if hosting and managed service providers access the right tools they are the ones to do it… read more...
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How to sink online pirates
The Australian print and electronic media has harboured a flurry of stories recently about the vexed issue of online copyright infringement and how to fix it. Communications Alliance CEO John Stanton outlines his thoughts on what needs doing… read more...
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On the subject of IPOs…
Technology investor, industry champion and some-time cynic Ben Kepes contemplates crazy tech IPOs and asks what companies down under should really do to succeed on the stock market… read more...
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Clean data is healthy data
Cleaning doesn’t stop at home or around the office, it extends to the information inside your business too as Michael McCash and Trudi Masalski discuss… read more...
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Telco complaints laid bare
John Stanton, CEO of the Communications Alliance, reveals why telco customer service levels will soon be in the spotlight again… read more...
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Who is handling your data?
With data privacy a hot topic at present, Brenda Aynsely of the Australian Computer Society asks how to keep data safe… read more...
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Q&A: How to get your website mobile-ready
Your prospective customers are already using mobile devices to search for the things that you sell. Is your door open when they come knocking? Or is your website a member of mobilus horribilus?… read more...
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Frankly speaking… honesty’s the best online policy
Ben Kepes cuts to the chase about building an online following for business – and he should know since he’s managed to drum up 14,700 followers on Twitter alone… read more...
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Don’t be a twit: tweet
Paul Brislen describes the moment Twitter started making sense and why he tries not to deal with companies that don’t tweet… read more...
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Unmasking the new CIO
Owen McCall reflects on the characteristics of a successful CIO in today’s technologically saturated enterprises – and questions whether these have changed since the inception of the role… read more...
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Customer engagement drives customer loyalty
While the personal touch is always a winner when it comes to generating customer loyalty, Gartner’s research vice president, Michael Maoz explains why he believes technology must be part of the process… read more...
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How ease-of-use is reshaping the IT industry
The interface is increasingly becoming the product when it comes to IT. Ease-of-use, long a peripheral issue, has now become central says customer-centric technology expert Gerry McGovern… read more...
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Getting rid of website bloat
Customer engagement specialist Gerry McGovern explains why the traditional distributed model of website management was a failure and what you should do instead… read more...
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Ways tech has changed my life in the last 12 months
Technology industry and Microsoft veteran Warwick Grey has been helping business owners leverage technology for business success for almost 25 years. Here he shares his personal technology journey of the last year… read more...
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Goodbye status quo
Ben Kepes reflects on the up-and-coming technology that could see your industry turned on its head… read more...
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Political change lags behind technology revolution
The much hailed positives of smarter technology and the digital economy could be disguising a wider problem says Paul Budde… read more...
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The fibre acceleration
Paul Brislen talks about why we can never have enough bandwidth and that’s not a bad thing… read more...
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People think ‘products’ when trying to solve problems online
Many customers think first about the product they have; even when they are looking for support for that product. Organisations can use this to their advantage when designing user-friendly websites, says Gerry McGovern… read more...
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What content farms teach us about content
Gerry McGovern says that on the web, content is the enabler… read more...