What underpins the increasingly in-vogue concept of cognitive computing? Wayne Thompson, Hui Li and Alison Bolen provide a quick start guide...

Subscription business models are driving continuous innovation, writes Steve Singer…

Digital is in danger of becoming an arbitrary, meaningless term as it continues to be overused, writes Lee Stevens...

Customers expect to engage and receive resolution for issues from any device, anytime and anywhere…

This research paper identifies the six culprits that result in high bounce rates and abandoned shopping carts on ecommerce websites...

A guide for manufacturing and distribution companies in Australia and New Zealand…

Doing the same thing again and expecting a different result is, apparently, at least one definition of insanity...

Backed by accessible analytics, it is about what and not who you know, writes Maurizio Canton…

Much has been said about the use of technology in schools, writes Anthony Caruana, but some principles just don’t change…

A guide to help you transform your IT department from 'fire fighters' to 'strategic force'...

Among the most viable of all economic delusions is the belief that machines on net balance create unemployment...

What does the future hold for master data management? Evan Levy finds the chatter from those in the trenches isn’t aligned with analyst views…