Telcos are being forced to reinvent themselves and the founders of a French start-up, Bora Kizil and Julien Muller, say e-tail could hold the key…

Gartner analyst Olive Huang explores how businesses can use customer journey mapping to better understand the customer and enrich their experience…

In a world where Agile and flexible buzzwords abound, the old-school siloed approach to IT is causing inefficiency and higher costs for business...

Integration, recognised as a powerful concept which allows IT to better serve business, is traditionally difficult and expensive...

Most enterprise applications are well on their way to being cloud based, and in the last decade the cloud has become the new normal for customer relationship management (CRM) deployments...

With digital transformation high on many business agendas, legacy systems are often seen as the largest constraint holding the business back. Deloitte’s latest Tech Trends report provides “5 R’s” as a guideline to revitalisation…

What is motivating the migration of ERP systems to the cloud?...

Read the first installment of our two-part series, on SAP as an option for customer development...

There is no doubt that modern businesses are complex beasts...

Just how well do you understand cloud terminology – and in particular, the definitions around the most popular option for most businesses, hybrid cloud - asks Matt Zwolenski…

With the release of its Magic Quadrant for Single-Instance ERP for Product-Centric Midmarket Companies, Gartner has pointed out those vendors which are delivering the goods…

Paul Budde expects cities to unlock a significant tranche of wealth by becoming ‘smart’ and using a city-as-a-service model…