It’s hardly like the internet, ecommerce or even m-commerce are new things, yet the concept of omnichannel retail is grabbing business headlines. Donovan Jackson investigates and finds that omni really is all… read more...

When big organisations undergo significant change, the impact on customers has to be carefully handled… read more...

The allure of money for nothing from a stock exchange listing should be balanced by proper consideration of the very public demands of shareholders and regulators. Donovan Jackson explores… read more...

Think Air New Zealand is an airline? Well, yes it is, but according to CIO Julia Raue, it needs to be an experience-led digital social company to get the competitive edge… read more...

The IT world bandies big data about as some kind of nirvana but the reality is that data is a pain point for most. But organisations are starting to value data as an asset they need to get serious about… read more...

Clare Coulson spoke to rocket man Peter Beck to check on progress and find out what easy access to space means for mankind… read more...

Technology has long been the driving force behind globalisation. Both have been good to Australia and New Zealand in the past. Now there’s a fear we will be casualties as a new globalisation wave disrupts industries and displaces workers while creating Silicon Valley billionaires. Bill Bennett investigates… read more...

The free availability of an almost infinite range of services on the internet means entrepreneurs can create powerhouses by pulling together composites to fuel their business goals, as Donovan Jackson discovers … read more...

If there is an industry that has had to respond to the impact of technology then travel is it. Donovan Jackson explores how technology is transforming everything from booking flights to catching a taxi and managing travel expenses… read more...

Marketing used to be a one-way conversation but new technologies have given the customer a voice and shifted the balance of power in their favour. Clare Coulson takes a look at the rise of the relevant customer experience… read more...

The NBN and UFB projects have dominated the national and tech media headlines ever since their inception, usually due to squabbling over which technology should be used, who’s paying for what and whether progress has been fast enough. Here we take a step back and discuss the big picture for both project rollouts… read more...

IT developers have been refining the process of agile development frameworks for the last two decades. Today a more flexible work method is necessary across the enterprise. Organisations are now beginning to heed the lessons learnt from agile development and apply its principles to other departments. Clare Coulson investigates… read more...

The technology for 3D printing has existed in some form since the 1980s. Now it is poised to move beyond prototyping into end-product and high-volume commercial manufacturing. Vinod Baya, director of PwC’s Centre for Technology and Innovation, and Alan Earls look at the coming changes and challenges for 3D printing… read more...

As the construction of ‘smart’ buildings becomes more common it has presented the design and construction industry with more challenges. Anthony Doesburg explores the impact of software in the design and construction process and how architectural and engineering firms are responding…[View as PDF] read more...

When machines can automate tasks and business processes the result is greater efficiency, more consistent outcomes and lower costs of production. Donovan Jackson looks at how companies are integrating machines and IT systems for competitive advantage… read more...

Investing in a core piece of business technology is a big decision and advances in cloud technology mean the purchasing rules are changing. Clare Coulson unravels the technology procurement conversation… read more...

IT investment used to be the sole preserve of the CIO, but recent research shows this is changing and CxOs and line managers are taking on a greater decision-making role… read more...

As technology has become more embedded in business, the roles within the IT sector have rapidly multiplied and specialised. Hayden McCall took a look at the dynamics at play in the IT market… read more...

For decades in business software, processes have played second fiddle to the demands of the company accountant. Now a process-centric revolution is taking place. Donovan Jackson explains… read more...

Enterprise software has finally got the message that user-friendly also means productivity-friendly, and a bit sexy. We asked Anthony Doesburg to look at how to create simple-to-use software and websites… read more...