As digital disruptions dissolve barriers to entry such as manufacturing strength, distribution momentum and information mastery, power has shifted. This, says Mike Lord, is the Age of the Customer...

The Microsoft Dynamics partner environment is in flux as Australian operators look to strengthen their presence in the New Zealand market…

The common business concerns relating to expense management can be solved through automation, says Matt Goss...

It’s hardly like the internet, ecommerce or even m-commerce are new things, yet the concept of omnichannel retail is grabbing business headlines. Donovan Jackson investigates and finds that omni really is all…

When big organisations undergo significant change, the impact on customers has to be carefully handled...

Many years ago, writes Owen McCall, a contribution to a study on ERP implementation failures threw up a completely surprising response...

The speed of change has always been important in business, writes Tim Scott, with the ability to adapt (still) vital to success...

The rising adoption of mobile technology in the business world, says Jonathan Stern, is causing growing challenges for IT departments…

Gartner’s top strategic predictions for 2018 and beyond…

Wrangling printers and fax machines can be infuriating, making paperless workflows an appealing option, writes Dave Rouse...

Enterprises start enjoying their cost savings within months of their cloud adoption – but have they given sufficient thought to security, ponders Pravin Kumar C...

As businesses across the Asia/Pacific region name innovation as the top ICT initiative for 2015/16, Simon Piff argues that the NO in innovation is important...