Usability expert Gerry McGovern says we should focus our online efforts on customer convenience and effort, not experience or satisfaction...

ASB New Zealand's chief architect James Bergin refutes the suggestion that banks are dinosaurs in danger of serious disruption and explains how ASB is getting prepared for the ‘next big thing’ in banking...

Multi-device workplaces are creating new challenges for IT, but by implementing a people-centric management approach businesses can satisfy both the needs of their users and their governance and security requirements…

With CMOs controlling more IT spending for organisations, Keean Persaud says so-called ‘shadow IT’ is becoming a problem...

Getting attention is getting harder. The web is a place where busy people do things. Help them, don’t disrupt them, says expert Gerry McGovern...

The introduction of wireless technologies has given opportunists a new way to access your retail network that isn’t covered by traditional security...

Ricoh New Zealand has been undergoing significant. iStart caught up with Ricoh New Zealand’s senior management and discovered the principles its new head office in Auckland is built around are the foundations of a bigger concept...

Quality content plays a critical role in self-service design. Often a small change in a link, heading or sentence, can lead to dramatically higher task completion says subject matter expert Gerry McGovern...

Massive technology-led disruption across all industries globally, driven by the rapid proliferation of connected devices and services, is moving everyone and everything towards a state of ‘connected everything’...

The terms BI, BA and big data tend to be unceremoniously bandied about without much consensus on what they are. Gartner’s Ian Bertram, separates the myth from the truth...

Senior scientist for New Zealand Rugby Dr Ken Quarrie explains how he uses data to improve player performance and get an edge on the opposition...

Emerging ICT Leader of the Year Amanda White says there is frustration amongst a large number of ICT managers who are being excluded from the C-suite...