With data privacy a hot topic at present, Brenda Aynsely of the Australian Computer Society asks how to keep data safe...

Often maligned from within and outside, the contact centre is the coal face of customer service interaction. But so often the processes and people are dumbed down so they can be sent offshore and run more cheaply. Stephen Withers treads the political minefield...[View as PDF]

How Australian organisations can improve ERP success rates through better planning...

As mobile devices become more sophisticated, more of us are joining the ranks of Generation AO ("Always On") and the enterprise needs to keep up. Clare Coulson spoke to three experts about the different options for taking the enterprise mobile...

Cloud computing is continuing its meteoric rise and as a partial result IT control and decision-making is moving to the line of business managers. In the middle of it: the CIO. Clare Coulson considers what these changes mean for the modern CIO...

Telcos are facing a swathe of new challenges from technological change, global over-the-top content providers and a new era of regulation and market intervention. Bill Bennett asks where is the telco business going?...

The revelations of the Heartbleed vulnerability in April and the recent implementation of Australia’s new privacy regime in March have put data breaches firmly back in the limelight. Clare Coulson finds out more...

The statistics are compelling; basically half of all new start-up businesses fail within two to five years. Since the rise of businesses incubators and accelerators statistics show that the successful completion of an incubator programme plays a significant role in the success rate of a company. Fiona Hanlon investigates...

Successful businesses today must continually take the pulse of their varied customer base and respond to their wants and needs. And what better way to do this than with the plethora of cloud-based, affordable and accessible tools on the market for just that purpose? But which to choose? And why?...

Your prospective customers are already using mobile devices to search for the things that you sell. Is your door open when they come knocking? Or is your website a member of mobilus horribilus?...

The arrival of new technologies has opened opportunities for marketing, but taking advantage of them requires a significant shift in modus operandi. Clare Coulson asked industry thought leaders how businesses should behave and where technology fits...[View as PDF]

Ben Kepes cuts to the chase about building an online following for business – and he should know since he’s managed to drum up 14,700 followers on Twitter alone...