Massey University's Facebook page isn't set up to allow 'friends', but according to Vice Chancellor Steve Maharey, creating partnerships is actually going to be the big secret for University success for the foreseeable future.

Almost 80% of business decision makers responsible for customer satisfaction think they deliver ‘poor’ or ‘average’ results...View as PDF

The move from the desktop internet computing of the 90s to the new era of mobile internet is happening with unprecedented velocity - eight times as fast as the PC web was adopted...

In a world spoiled for choice, customer service sorts the good from the great and has become the differentiator that matters most and these days, there’s no hiding behind the fob off...

iStart’s annual investment survey shows BI has jumped into the limelight among the ‘must-have’ applications in 2011 as business shines the crystal ball to track market changes in volatile times...

In the absence of a crystal ball, the next best thing to tighten your supply chain is robust S&O planning, but is your environment right?...

A business isn’t getting the best out of their work staff if workers aren’t using the technological tools given to them to the best advantage. An expert explains what needs to be done and how best to approach it....[View as PDF]

An expert in business communication solutions reveals that cloud service delivery has become more than a novel new way to deploy applications. He says it’s bringing huge value, ending the days of long deployment cycles, huge investments, and costly support contracts...

A Hamilton mountain bike rider turned his sporting interest into a multi-million online venture, not just in New Zealand, but in Australia which now accounts for at least 50% of the income. Buoyed by his proven flair for success, he has expanded into other online ventures...

Are Kiwi ICT innovation and jobs being stifled by an unwillingness from government departments to look more seriously at local vendors with smart solutions? Labour MP Clare Curran thinks so, and so she is lobbying for the introduction of the Kiwi Jobs Bill to take a closer look at the issue across not only ICT, but all of government...[View as PDF]

With people wanting access to information anytime and anywhere, web-based HR systems are proving to be the way to go. Ulrika Hedquist finds moving to the cloud affords a flexible and cost-effective solution...

Office copiers have been transformed into business process management tools. We look at some of the offerings available and find out what they can do to make document management easier… and deliver your coffee just so, too...[View as PDF]