Property broker nails AP with cloud-based automation

Published on the 16/05/2018 | Written by Esker


Property Brokers


  • Property – Real Estate


  • Better way to manage incoming invoices and expense claims
  • Clearer view of running expenses, to eliminate unnecessary overheads


  • Esker Accounts Payable Automation platform


  • Increased productivity and faster and more accurate handling of AP queries
  • Ensured continuity and reliability of information through integration with the Accredo accounting system
  • Reduced invoice handling costs thanks to automated processing
  • On-time invoice approvals with Esker Anywhere mobile application notifications
  • Increased visibility with real-time invoice tracking through the workflow approval process


T: +61 2 8596 5100

Real estate agency gains efficiencies using Esker cloud…

The NZ real estate agent was manually handling the processing and approvals of its 1,200-1,300 monthly supplier invoices (for the head office and all the North Island regional branches). Unfortunately, the process was very paper heavy, laborious, and not a good use of time or resources.

Each invoice was scanned and emailed to the right branch or department for approval, and depending on the approval hierarchy, would sometimes need to go through as many as five approver’s in the company. Each recipient printed the invoice, checked and authorised it for payment, applied the correct finance code, then signed and emailed back the re-scanned invoice copy. The accounting team at the head office would then print it out again and match it against the original invoice, before entering the data into the company’s Accredo accounting software. After ticking the invoice off on the master list, the invoice was finally filed.

This time-consuming process was both inefficient and error prone. Data entry errors and payment duplications were numerous and the accounting team lacked real-time visibility of where an invoice was in the approval/payment cycle. It also made invoice handling slower and costlier than necessary.

The company knew it had to improve its overall invoice management process through automated capture of invoices and electronic matching and routing for approval, as well as reduce time and costs associated with manual matching, distribution of invoices and keying in of information.

It was time to modernise. Lee Waller, Property Brokers’ Financial Controller, was keen to find a better way to manage incoming invoices and expense claims handling. “I wanted an automated, simpler, faster and less labor-intensive system,” he said. So, the search was on. Property Brokers drew up a list of requirements and asked four potential partners to submit proposals.

Esker NZ partner, Fuji Xerox New Zealand recommended Esker’s Accounts Payable automation solution as the perfect fit with the business. And, delighted with both the affordability and functionality of the solution, Property Brokers agreed.

The Fuji Xerox implementation team worked closely with Property Brokers’ finance team to configure Esker’s solution to reflect the company’s internal processes. From day one, Property Brokers were impressed with Fuji Xerox’s approach, which involved taking time to understand the business and get things right. The effort paid off and the go-live was a success.

“Our first use of Esker’s solution was very, very good. It was a huge success.″
Quinton Keyser, Financial Administrator

Automating the invoice and expense approval process delivered instant results. The new level of consistent invoice coding provides an accurate picture of what the company is spending and where. Esker also gives branch and department managers a clearer view of their running expenses, which helps them eliminate unnecessary overheads.

Esker captures invoices from emails and uses intelligent data-capture and machine-learning technology to extract data from header and line level detail. It provides users with an intuitive interface for invoice review and coding, a workflow engine to handle multi-level approval, reporting with dashboards, as well as archiving of images with the audit trail for further retrieval.

In addition to supporting Property Brokers’ technology strategy, Esker’s cloud-based solution makes invoice and expense information available to managers across New Zealand. Because invoices are now entered into the approval workflow as soon as they arrive, reviewing them has become a more manageable task for managers.

Thanks to AP automation, invoices are no longer scanned, printed, filed and manually matched. The AP team has been able to focus on more value-added tasks, keeping pace with the growing business without the need to recruit more staff, and monthly invoice close-off date has been reduced.

Property Brokers is enthusiastic about its new, automated AP solution. Even staff members who were initially nervous about such a dramatic change are now delighted to use the system. The company knew the project was a success when it started receiving positive feedback from business users.

Source: This article was originally sourced from Esker


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