BPM / Workflow Solution Pavilion

Welcome to the business process management and workflow solutions pavilion. Below you will find most of the leading vendors and/or their implementation partners in New Zealand. Click on any vendors of interest to see a showcase of their relevant local case studies, thought leadership articles, recent news stories, and product and industry insights. Use the advanced search facility in the menu bar to search for relevant content across the industries and solution types that you are researching. You can compare vendors across industries, reference sites and features in the Buyers Guide. Also check the iStart events diary for local industry events. All vendors showcased have local representation and actively support clients in Australia, and so will be glad to assist with your enquiries.


Mouseover each vendor’s logo to find out more, and click to go to the vendor’s exhibit showcase:


Posts by exhibitor:




The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. The documents may be physically moved over the network or maintained in a single database with the appropriate users given access to the data at the required times. Triggers can be implemented in the system to alert managers when operations are overdue. The manual flow of documents in an organisation is prone to errors. Documents can get lost or be constantly shuffled to the bottom of the in-basket. Automating workflow sets timers that ensure that documents move along at a prescribed pace and that the appropriate person processes them in the correct order.

Business Process Management (BPM)
A structured approach that models an enterprise’s human and machine tasks and the interactions between them as processes. BPM software uses a dashboard interface that offers a high-level view of the operation that typically crosses departmental boundaries. The dashboard integrates with all the applications that perform processes as well as related databases and can be used to trigger the start of a unit of work. Evolving from document management, workflow and enterprise application integration (EAI), a BPM system can monitor and analyse tasks in realtime and set off alerts when specified limits are exceeded or a response is not received within a specified time.

For decades, systems that are entirely automated have more or less taken care of themselves. However, operations requiring a mix of people and machine procedures employ BPM as a higher-level management system that keeps track of them both. Over time, a BPM system can provide historical data of human-machine interactions that might be extremely difficult to obtain from information systems, especially disparate systems from several departments or systems running on different platforms.

A BPM system may comprise a variety of independent packages or a comprehensive business process management suite (BPMS), which includes tools for modeling and analysis, application integration, business rules support, business intelligence (BI), activity monitoring and optimisation. Advanced BPMSs provide a development tool for creating forms-based applications, which are often the start of many business processes.


Fuji Xerox printer

Fuji Xerox focuses on security and workflow with new devices

nz-vendor-contribution |February 5, 2019 | Fuji Xerox
User-friendly, digital-first demand the drivers behind redesign...
Gerard Naish_Ports of Auckland

Switched on CIO: Gerard Naish on automating Ports of Auckland

nz-feature-article |December 19, 2018 | Heather Wright
With analytics, integration and blockchain along for the ride...
Healthcare automation

AI-driven automation providing lifeline for health sector

nz-vendor-contribution |September 4, 2018 | Esker
Cloud-based collaboration platform and AI offer productivity panacea...
The AI Advantage

Whitepaper: The AI advantage

nz-research-articles |August 3, 2018 | Esker
A simple guide to elevating your business using human & machine intelligence...
Transform business ops with artificial intelligence

Whitepaper: How to digitally transform business operations

nz-research-articles |May 17, 2018 | Esker
By embracing digital transformation, organisations can cut out inefficiencies and create effective practices...
Robotics streamlines operations_Esker

How distribution benefits from the next evolution of automated document processing

nz-opinion-article |January 31, 2018 | Steve Smith
When you hear talk about robotics in the distribution centre, you may envision some of the innovations Amazon is using to streamline operations...
microservices support digital transformation_TIBCO

How microservices support digital transformation strategy

nz-opinion-article |November 28, 2017 | Robert Merlicek
While digital transformation strategies vary in scope and intensity, there are three shared pillars, writes TIBCO’s Robert Merlicek…
Legacy systems_HPE

Goodbye legacy systems, hello ‘Composable IT’

nz-opinion-article |October 31, 2017 | Paul Haverfield
Remember how much fun it was to build stuff with Lego blocks? HPE CTO Paul Haverfield does…
Importance of software containers_TIBCO

Why containers are important…and why you should care

nz-opinion-article |October 31, 2017 | Robert Merlicek
TIBCO’s Robert Merlicek makes the case for containerisation…
Customer service_machine learning_Esker

How machine learning can raise the bar in customer service

nz-opinion-article |October 27, 2017 | Eric Bussy
Using AI to power the next decade of customer experience will reduce errors in sales orders says Esker's Eric Bussy...
Robotic Process Automation

Five ways to botch your RPA rollout

nz-feature-article |September 13, 2017 | Jonathan Cotton
A software robot army, ready and willing to do your bidding? Not quite…
Benefits AI_Talend

The future benefits of AI are bigger than you can imagine

nz-opinion-article |August 30, 2017 | Steve Singer
It’s currently one of the hottest topics in the technology sector and, if experts are right Steve Singer says AI’s impact will be as big as the silicon chip…
Tech sector job contributions

New Zealand’s IT renaissance and the parable of the broken window

nz-opinion-article |August 3, 2017 | Igor Matich
Are jobs really disappearing? Not so, argues Igor Matich; we just don’t notice the new ones…
DevOps and API's

How APIs can help extract maximum value from DevOps

nz-opinion-article |June 30, 2017 | Brad Drysdale
When it comes to developing software to create innovative experiences for customers, organisations can choose one of two paths, contends Brad Drysdale...
Oil worker

Field service at the sharp end of digital transformation

nz-feature-article |March 3, 2017 | Donovan Jackson
Doing the same thing again and expecting a different result is, apparently, at least one definition of insanity...
TIBCO_Corporate data analytics

Why data analytics is set to slay corporate data silos

nz-opinion-article |March 1, 2017 | Maurizio Canton
Backed by accessible analytics, it is about what and not who you know, writes Maurizio Canton…
Amazon Go

Automation and the death of work

nz-feature-article |February 1, 2017 | Donovan Jackson
The end of the world will arrive through sheer indolence…
Fuji Xerox digitistion highway

Transformation efforts should focus on digital onramps

nz-feature-article |November 9, 2016 | Donovan Jackson
Smooth entry and exit needed onto the digitisation highway…
application networks

Application networks can address digital disruption challenges

nz-opinion-article |September 20, 2016 | Brad Drysdale
Companies need to find ways to become more flexible to meet changing market and customer demands, writes MuleSoft’s Brad Drysdale…
business process management

The re-emergence of process as a competitive differentiator

nz-opinion-article |February 9, 2016 | Ivan Seselj
It’s not only what is done, but also how, writes Ivan Seselj, advancing the argument that process can deliver the edge…
process improvement

Why it pays to focus on process

nz-opinion-article |August 31, 2015 | Ivan Seselj
For more than a decade business surveys and management text books have identified strategy execution as the number one challenge facing CEOs. The problem isn't the quality of management strategies, says Ivan Seselj.  It is the difficulty of carrying them out...
customer experience BPM UXC

How BPM is driving customer experience

nz-vendor-contribution |July 8, 2015 | Vendor - media release
BPM is proving itself as a vital tool in helping companies develop the customer-centric approach…
Case for honest estimates

The case for honest estimates

nz-opinion-article |June 16, 2015 | Gary Nelson
Setting out on any project requires getting some idea of the costs and timelines involved – but project management expert Gary Nelson points out that there can be problems with estimates which can scupper projects before they even start...[View as PDF]
Intergen white paper

Whitepaper: The future of the productive workplace

nz-research-articles |March 25, 2015 | Intergen
By the year 2025 Gen-Y Millennials will dominate the workplace and they will expect to have technology on-hand to help them work smarter not harder...[View as PDF]
Building Smart

Building smart

nz-feature-article |March 25, 2015 | Anthony Doesburg
As the construction of ‘smart’ buildings becomes more common it has presented the design and construction industry with more challenges. Anthony Doesburg explores the impact of software in the design and construction process and how architectural and engineering firms are responding…[View as PDF]
Future predictions

Democratisation, subscription and processification key trends for 2015

nz-opinion-article |January 21, 2015 | Bradley Stroop
Systems integrator UXC Eclipse’s CEO Bradley Stroop offers his take on what will drive the adoption of technology this year...

BPM and the process of processification

nz-feature-article |January 1, 2015 | Donovan Jackson
For decades in business software, processes have played second fiddle to the demands of the company accountant. Now a process-centric revolution is taking place. Donovan Jackson explains...[View as PDF]
Ricoh office

New Ricoh HQ all about vision

nz-opinion-article |October 3, 2014 | iStart
Ricoh New Zealand has been undergoing significant. iStart caught up with Ricoh New Zealand’s senior management and discovered the principles its new head office in Auckland is built around are the foundations of a bigger concept...

2013 iStart ICT Investment Intentions Survey

nz-research-articles |September 9, 2013 | Hayden McCall
Mobilising management is the key objective of IT investment plans for 2013 says iStart's annual investment survey. The mid-market is investing in mobile business intelligence while small business is doing more with less in the cloud.




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