Imagine a suite of easy-to-learn and easy-to-use business solutions tailored to your market, designed for your business size, and dedicated to growing your business through happy customers. Microsoft Dynamics offers a full range of software focused on delivering business insights that matter to both you and your customers. Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.
What is CRM?
Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.
Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation.
We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.
Microsoft Dynamics CRM Solutions
Your customers know more than ever before—making buying decisions before you can even engage. Your sales team must adapt to the new customer journey. We enable you to zero in, win faster, and sell more.
Service expectations have changed forever. Customers expect quality, personalized service, on their terms. We help you earn loyalty, empower agents, and drive resolution with amazing service—at any time, via any channel.
Marketing needs are constantly changing. You need to engage customers in new ways across new channels, while showing the ROI of investments. We help you engage customers, build pipeline, and demonstrate impact.
|Social for everyone
Social insight can inform great customer experiences, ensuring that messages resonate while highlighting trends that impact your brand. But it shouldn’t cost a fortune or be limited to a few—it should be part of everything you do.
Microsoft Partner on iStart (A/NZ)
Microsoft New Zealand
22 Viaduct Harbour Avenue
157 Lambton Quay
225 High Street
P: +64 9 362 5800 | P: 0800 864 384 | F: +64 9 357 0868
|Microsoft Pty. Limited
1 Epping Road
North Ryde NSW 2113
PO Box 91,
North Ryde NSW 1670
P: 13 20 58 | International: P: +61 2 9870 2200
Microsoft releases its F1 ‘everything’ subscription plan, urging digitisation of frontline workers…read more...
Doing the same thing again and expecting a different result is, apparently, at least one definition of insanity…read more...
Big reveal for ‘as-a-service’ applications with built-in intelligence…read more...
A 19,000-strong volunteer membership comprised of all ages and walks of life demonstrated that change-management is pivotal to software project success…read more...
The gold standard for any technology system today is still the plain old telephone system…read more...
At Microsoft’s Partner Awards held earlier this year the company confirmed that it sees Dynamics as a core growth pillar for the New Zealand business over the next three years. Clare Coulson caught up with Microsoft New Zealand managing director Paul Muckleston and his new Dynamics lead Keir Garrett to find out more…[View as PDF]read more...
After a decade of ERP acquisitions, Microsoft has struggled to educate the New Zealand market on the differences between their Dynamics GP, NAV, SL and AX. We’ve dug up some history – and some speculation as to where they might be going in the future…read more...
Gaining competitive differentiation through individualisation…read more...
Empired helps create industry-leading workers’ compensation portal…read more...
Powerful Cohesion platform helps promote New Zealand education on the global stage…read more...
Greater visibility, insight and mobility brings better understanding of the business – from soil to shelf, from back office to on the road…read more...
Intergen solves information sharing challenge for WorleyParsons…read more...
Smart mobile CRM strategy brings together best of Microsoft and Apple technologies…read more...
Intergen delivers paperless answer to clipboard problem…read more...
Intergen enables seamless information flow from the front line to the back office…read more...
Posts by industy:
|Agriculture / Fisheries 2||Fieldays performance gets a boost with digitised processes|
|Going mobile: Digitising field processes for big performance gains|
|Central Government 1||Microsoft’s four ERP systems – what’s the story?|
|Construction & Property 1||Coates Hire ready for anytime, anywhere business across Australia|
|Education 2||Canadian Edsby wins MoE deal and Microsoft award|
|Unlocking the true value of organisational information|
|Financial Services 2||Putting superior user experience at the heart of transformation|
|HP and Microsoft unveil vertical solutions|
|Food and beverage 1||Growing success through an integrated technology platform|
|Media/Marketing/Comms 1||Whitepaper: How to elevate sales team performance|
|Not for profit 1||Personalising healthcare funding: Better services, brighter future|
|Sports and Recreation 2||SkyCity heads into the cloud|
|Microsoft rescues Surf Life Saving volunteers from admin duties|
|Transportation/Freight 1||HP and Microsoft unveil vertical solutions|