URL: NZ: www.microsoft.co.nz;
AU: www.microsoft.com.au 

Email: askdyn@microsoft.com 
Address: Auckland, Sydney (refer below)
Telephone(s): NZ: 0800 800 004 or 0800 864 384

Microsoft Dynamics

Imagine a suite of easy-to-learn and easy-to-use business solutions tailored to your market, designed for your business size, and dedicated to growing your business through happy customers. Microsoft Dynamics offers a full range of software focused on delivering business insights that matter to both you and your customers. Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.

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What is CRM?

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.

Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation.

We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.

Microsoft Dynamics CRM Solutions


Sell effectivelyMicrosoft CRM_Sales
Your customers know more than ever before—making buying decisions before you can even engage. Your sales team must adapt to the new customer journey. We enable you to zero in, win faster, and sell more.

Reimagine sales with Microsoft Dynamics CRM


Care everywhereMicrosoft CRM_Service
Service expectations have changed forever. Customers expect quality, personalized service, on their terms. We help you earn loyalty, empower agents, and drive resolution with amazing service—at any time, via any channel.

Earn customer loyalty with Microsoft Dynamics CRM


Market smarter
Microsoft CRM_MarketingMarketing needs are constantly changing. You need to engage customers in new ways across new channels, while showing the ROI of investments. We help you engage customers, build pipeline, and demonstrate impact.

Unleash your marketing potential with Microsoft Dynamics CRM


Social for everyoneMicrosoft CRM_Social
Social insight can inform great customer experiences, ensuring that messages resonate while highlighting trends that impact your brand. But it shouldn’t cost a fortune or be limited to a few—it should be part of everything you do.

Get in on the conversation with Microsoft Social Listening

Microsoft Partner on iStart (A/NZ)



Contact Microsoft

Microsoft New Zealand

Level 5,
22 Viaduct Harbour Avenue
Level 12,
157 Lambton Quay
Level 2,
225 High Street

P: +64 9 362 5800 | P: 0800 864 384 | F: +64 9 357 0868

Microsoft Australia

Microsoft Pty. Limited
1 Epping Road
North Ryde NSW 2113
Postal Address:
PO Box 91,
North Ryde NSW 1670

P: 13 20 58 | International: P: +61 2 9870 2200

www.microsoft.co.nz | www.microsoft.com.au 

Other exhibits

Microsoft Dynamics has CRM and ERP exhibits across both Australia and New Zealand:
ERP Australia | ERP New Zealand | CRM Australia | CRM New Zealand |

Thought leadership:

Get the most from your data

May 24, 2018 | Pat Martin

Collecting the stuff is one thing. Doing something useful with it, quite another, writes Pat Martin…


Microsoft adds ‘first-line’ workers to target market with new 365 deal

October 2, 2017 | Newsdesk

Microsoft releases its F1 ‘everything’ subscription plan, urging digitisation of frontline workers…


SkyCity heads into the cloud

July 25, 2017 | Intergen

Intergen lands major deal for new Microsoft CRM/ERP solution…


Field service at the sharp end of digital transformation

March 3, 2017 | Donovan Jackson

Doing the same thing again and expecting a different result is, apparently, at least one definition of insanity…


HoloLens soon to be available to local developers

October 13, 2016 | Donovan Jackson

What will you do with augmented reality…


The fun and games of sales gamification

October 13, 2016 | Newsdesk

Making a game of your sales effort is not something to be toyed with…


Whitepaper: How to elevate sales team performance

October 13, 2016 | CSO Insights

The Sales Relationship/Process matrix (SRP) is a proven method to measure and improve sales performance…


Microsoft’s giant step forward for enterprise SaaS

October 12, 2016 | Donovan Jackson

Big reveal for ‘as-a-service’ applications with built-in intelligence…

Microsoft and Rolls Royce

Dynamics takes to the field

June 24, 2016 | Clare Coulson

Microsoft’s CRM solution has been extended to handle field services, Rolls Royce on board with deployment…

Surf Life Saving

Microsoft rescues Surf Life Saving volunteers from admin duties

May 25, 2016 | Clare Coulson

A 19,000-strong volunteer membership comprised of all ages and walks of life demonstrated that change-management is pivotal to software project success…

SAP and microsoft

SAP cosies up to Microsoft Azure

May 19, 2016 | Beverley Head

German software behemoth SAP is once again cosying up to other tech giants in a bid to expand the entire enterprise tech ecosystem and further entrench its market position…


How Microsoft and Polycom are making video ‘phone easy’

September 4, 2015 | Newsdesk

The gold standard for any technology system today is still the plain old telephone system…


Post-PC Windows 10 eyes up Internet of Things

July 29, 2015 | Donovan Jackson

The timing has never been more challenging for the launch of a new version of Microsoft’s flagship operating system…

Paul Muckleston

Microsoft’s Muckleston heading to Seattle

July 16, 2015 | Donovan Jackson

Former Microsoft NZ MD to take up worldwide role as GM for Surface channel sales…


Changing of the guard at Microsoft NZ

July 3, 2015 | Vendor - media release

The local subsidiary of Microsoft is getting a new MD as Barrie Sheers is set to succeed Paul Muckleston…


HP and Microsoft unveil vertical solutions

April 16, 2015 | Beverley Head

HP has revealed details behind its partnership with Microsoft that has it serving up business-process-as-a-service solutions for the automotive, financial services and public sectors…


Windows 10: A new generation of Windows

January 22, 2015 | Vendor - media release

REDMOND, Wash. — Jan. 21, 2015 — Microsoft Corp. on Wednesday unveiled a new generation of Windows, with a wide range of experiences designed to usher in…


Dynamics core to Microsoft NZ growth plans

July 21, 2014 | Clare Coulson

At Microsoft’s Partner Awards held earlier this year the company confirmed that it sees Dynamics as a core growth pillar for the New Zealand business over the next three years. Clare Coulson caught up with Microsoft New Zealand managing director Paul Muckleston and his new Dynamics lead Keir Garrett to find out more…[View as PDF]

microsoft dynamics crm

Microsoft CRM 2013 release notes

November 28, 2013 | Newsdesk

The new Microsoft Dynamics CRM 2013 is now available worldwide and experts are saying it represents a significant leap forward from previous versions, reflecting the way that people work rather than dictating processes…


Microsoft’s four ERP systems – what’s the story?

July 4, 2010 | Microsoft

After a decade of ERP acquisitions, Microsoft has struggled to educate the New Zealand market on the differences between their Dynamics GP, NAV, SL and AX. We’ve dug up some history – and some speculation as to where they might be going in the future…


Case Studies:


Growing success through an integrated technology platform

February 4, 2016 | Intergen

Greater visibility, insight and mobility brings better understanding of the business – from soil to shelf, from back office to on the road…

Coates Hire

Coates Hire ready for anytime, anywhere business across Australia

August 5, 2015 | Intergen

Smart mobile CRM strategy brings together best of Microsoft and Apple technologies…


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