APAC leads adoption, struggling to scale disruptive tech

Published on the 02/11/2017 | Written by Newsdesk


Gartner survey shows APAC CIOs on steep technology curve…

Hot on the heels of service management vendor ServiceNow’s finding that antipodean companies are at the forefront of machine learning, news from Gartner that technology leadership is a regional thing. In a statement, the market watcher said APAC CIOs report higher adoption of disruptive technologies including the Internet of Things (IoT), artificial intelligence (AI) and conversational interfaces than their global peers.

The insight comes via Gartner’s annual CIO survey.

Forty three percent of APAC CIOs said they have deployed or are in short-term planning for deployment of IoT technologies (compared to 37 percent globally) and 37 percent for AI (compared to 25 percent globally).

Investments have been made in conversational interfaces by 28 percent (21 percent globally) and virtual reality (VR) and augmented reality (AR) by 20 percent (17 percent globally). Thirteen percent have adopted blockchain or distributed ledger technology, compared to 9 percent globally.

“Asia Pacific is home to some very successful and entrepreneurial digital businesses, as well as to established manufacturing, financial services, protein export, mining, government agencies and higher education establishments, that are driving the region up the technology adoption curve,” said Andy Rowsell-Jones, Gartner VP and distinguished analyst.

The 2018 Gartner CIO Agenda Survey of 3,160 CIOs worldwide included 537 across 17 countries in Asia Pacific (113 of those in Australia and New Zealand), representing approximately US$3.4 trillion in revenue/public sector budgets and $49 billion in IT spending.

The survey indicates that 95 percent of CIOs expect their jobs to change or be remixed due to digitalisation. While world-class IT delivery is a given, said Gartner, it will increasingly take up less of the CIO’s time.

Respondents believe that the two biggest shifts in the CIO role will be becoming a change leader, followed by increased and broader responsibilities. Inevitably, the job of CIO will extend beyond the traditional delivery roles to other areas of the business, such as innovation management and talent development.

“The nature of the CIO’s job has changed from the role of delivery executive to that of IT business executive – from controlling cost and engineering processes, to driving revenue and exploiting data,” said Rowsell-Jones. “Leaders are rapidly scaling their digital businesses, making the remainder of this year and 2018 a defining moment for CIOs who don’t want to be left behind.”

The survey results show that APAC CIOs increasingly have responsibility for areas of the business outside traditional IT, but significantly less than global peers. Some 44 percent are responsible for digital transformation (55 percent globally); 37 percent for innovation (54 percent globally) and 17 percent for enterprise change (28 percent globally).

“In some parts of Asia especially, it’s hard for CIOs to get the authority to act outside of the narrow confines of IT,” said Rowsell-Jones. “Nevertheless, that does not mean they should abrogate their responsibility to bring about far reaching enterprise change.”

APAC CIOs expect their budgets to grow 5.1 percent in 2018, higher than the global average of 3 percent, according to the survey. In Australia and New Zealand, CIOs are expecting an average 3.2 percent increase in IT budgets, an improvement from the 2 percent increase expected last year.

“IT budget growth across the whole of APAC is strong this year as enterprises digitalise,” said Rowsell-Jones.”

In APAC, CIOs are on the road from digital experimentation to digital scaling, according to the survey findings. However, a wall exists between those early digital experiments and pilots, and those that have achieved digital scale. Only 15 percent have achieved digital scale and 3 percent are already at the stage of harvesting and refining their digital strategies, which is on par with global peers.

The main barrier appears to be organisational culture, according to 42 percent of Asia Pacific CIOs (46 percent globally). This is followed by a shortage of talent (24 percent) and resources (19 percent).

“CIOs need to identify the cultural behaviors that currently exist and what the future state vision is,” said Rowsell-Jones. “In doing so, they must recognise existing cultural strengths and position cultural change as ‘the next chapter,’ rather than a massive overhaul, to respect employees’ contributions and invite them to come along on the journey.”

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