Locksmiths find key to ERP value

Published on the 22/03/2017 | Written by Epicor Software Corporation

Tech-savvy company modernises for more efficient distribution…

Locksmiths’ Supply Company (LSC), an Australian wholesale distributor of locksmithing hardware and security products, has implemented the cloud deployed Epicor ERP solution.

LSC, first incorporated in 1926, attributes its growth during the last decade to an ability to change and adapt alongside the rapidly evolving security industry. Keeping pace with the industry as it moves from a mechanical environment to a digital one, LSC has offers over 30,000 hardware, software and service products and maintains a focus on being the distributor of choice for new security technology and products in Australia.

The company’s growth, diversification and complexity led it to seek a contemporary ERP solution to manage all supply chain and distribution efforts as well as provide top-line visibility into critical business information.

“Security is a growth industry and technological advancements are being made all the time. Our staff are used to seeing smart technology built into the products we sell, from the humble car key right up to home automation, commercial and automotive security,” said Paul Newton, LSC’s project team leader. “In order to remain competitive and retain staff, the onus was on us to provide modern software which is flexible, intuitive and instinctive rather than proprietary, complex and unwieldy.”

LSC wanted an ERP solution that, in addition to supply and distribution functionality, would also reduce the manual sharing of information between staff and could centralise access to this information for greater transparency. Epicor ERP software unlocked that value.

“We knew we needed streamlined processes in terms of supply and distribution in order to continue to grow,” said Newton. “In addition, we wanted some specific functionality which Epicor offers and when we realised the potential for Epicor to become a strategic partner, the decision to change systems was obvious.”

Newton said the company ‘churns out huge volumes of orders’. “[We] have to make sure we supply customers as efficiently as possible without introducing time delays into the supply chain. With Epicor ERP, staff will be able to complete more sophisticated demand forecasting, and also maintain the integrity of our stock and manage our national supply chain even more effectively.”

Vince Randall, Epicor ANZ VP said its ERP offers its clients the industry-specific functionality and flexibility required to support customers and supply chains. “LSC has grown alongside technological advancements in security and the implementation of Epicor ERP will streamline functions such as sales and order management, warehouse management, inventory optimisation and forecasting. This will permit it to focus on bringing new technologies to market and training and servicing their customer base, growing even further.”

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