Technology required for growth to serve ageing Australians

Published on the 15/03/2017 | Written by Epicor Software Corporation



  • Healthcare


  • Introduce modern functionality to improve aged care performance.


  • Epicor SLS


  • New functionality including customer relationship management (CRM)
  • Performance monitoring dashboards
  • Business activity querying, and mobility.


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Longstanding, not-for-profit aged care provider trusts Epicor SLS to help serve communities with stability and professionalism…

Not-for-profit aged care services provider Royal Freemason’s Benevolent Institution (RFBI) has selected Epicor’s Senior Living Solution (SLS) software to upgrade its financial, client and operations management capabilities.

RFBI opened its doors in 1880 before there were any government funded social welfare programmes, and began caring for Australians in need. Over the years, it has diversified and expanded, and today is a leading aged care provider operating 20 retirement villages, 20 residential care villages and offers home care services throughout New South Wales and the Australian Capital Territory.

Working better
“Technology allows us to work better,” said Frank Price, chief executive officer, RFBI. “Our core purpose is to deliver quality care and services that have a positive impact on people’s lives and to do that efficiently we need a strong, flexible IT platform to support us.”

By implementing the latest version of Epicor SLS, said Price, the organisation wants to make use of the latest functionality to continue growing to meet the needs of Australia’s ageing population and provide a critical service to the vulnerable.

RFBI has been using Epicor SLS for more than ten years and in 2016, conducted a thorough review of the IT systems available in the market, seeking a complete solution from a vendor that could offer a good understanding of the aged care industry and requirements that go along with providing services within the aged care legislative framework.

“We considered our options and made the informed decision to stay with Epicor SLS due to its track record in our industry. Epicor has the infrastructure in place to continue to service our industry and provide seamless integration with government agency systems,” said Price.

Flexible to meet changing needs
“The government makes changes to legislation on a regular basis and offers limited time for software vendors to make amendments to meet these changes,” Price continued. “Epicor understands this as well as we do, and updates its software without prompting from us.”

“Having a technology partner with the experience and capacity to meet these changes as and when they happen is vital,” Price added.

RFBI’s chief information officer, Andrew Alpe, is particularly keen to implement the enhanced functionality that the latest version of Epicor SLS offers. He was looking for one solution that could provide RFBI with efficient financial management and residential client management system as well as offering mobile functionality to give staff access to client information whenever and wherever they need it.

Added functionality
“One of the things I think gets overlooked when organisations consider new technology solutions is the flexibility of the new system to allow you to set up your own rules around workflows,” said Alpe.

“To be successful we need a business solution that allows us to optimise what we do—provide care and services to older Australians. The flexibility of Epicor SLS will make a real difference to our business. I am particularly excited about the customer relationship management (CRM), the dashboards and the business activity querying aspects. As we transition to a model where staff move across our range of services, mobility will be increasingly important.”

Epicor regional VP for ANZ Vince Randall said the company’s software manages over 50,000 residents in aged care services across Australia, and continues to help invest in and support Australian operators of residential aged care, independent living, home and community care organisations. “Providing aged care comes with a range of challenges. These include funding restrictions and ongoing changes to government legislation,” he noted.

Randall added that providers also need to effectively manage a large contingent of staff and clients in the midst of general business management pressures. “A combination of residential management and enterprise resource planning (ERP) such as Epicor SLS can take a huge weight off the shoulders of aged care providers who really want to focus on taking care of people.”


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