Archives
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Customer experience priorities are changing
Organisations have changed their customer experience (CX) priorities for 2015, according to a recent survey by Gartner, Inc… read more...
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Mind the service management gap
With IT service management automating a substantial proportion of the processes which move incidents to resolution, there is still a gap which opens up between the moment something goes wrong and the time taken to find the right person to fix it… read more...
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Peter Muggleston named CIO of the Year
Award winners named at Auckland gala dinner… read more...
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Not so Fast: Concern as IRD kicks off decade long project
IRD inks open ended deal with Fast Enterprises… read more...
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From analogue to digital: Goody’s leadership in consumer change management
New loyalty scheme bridges the gap between physical and virtual worlds… read more...
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Escalating skills demand good news for talented professionals, bad news for CEOs
CEOs are more concerned about the impact of a skills shortage on their business than at any point in the last six years, according to PwC… read more...
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Epson’s answer to Google Glass
Printer company demonstrates commercially-targeted augmented reality specs… read more...
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Rural broadband should be as good as city services, says TUANZ
Imminent launch of new Spark 4G service given thumbs up… read more...
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UXC Eclipse winning in retail
Australian company performs well in USA… read more...
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NetSuite appoints Graeme Burt as channel sales director, Asia Pacific and Japan
Cloud ERP vendor investing in Pacific channel development… read more...
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UXC Eclipse wins 2015 Microsoft Dynamics Industry Partner of the Year
Trophy cabinet receives a boost as UXC Eclipse adds new silverware… read more...
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How live video can boost contact centre performance
Enterprise video taken in a new direction as LogMeIn makes use of your smartphone… read more...
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Enterprise boosts spending on business processes
Investment in software to support modern business process management will rise 4.4 per cent this year to reach $US.2.7 billion globally according to tech analyst Gartner… read more...
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Spark Digital launches app marketplace for business
Spark’s enterprise division, Spark Digital, has announced the launch of what it is calling the first fully integrated software-as-a service (SaaS) marketplace in New Zealand… read more...
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Proposed workplace safety bill raises IT eyebrows
An overhaul of New Zealand’s health and safety regulation may snag IT companies in a regulatory net that could potentially make employers liable for accidents in their staff’s own homes, writes Simon Eskow at IITP’s TechBlog… read more...
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Promapp goes global as Kiwi software company opens US office
Local company takes process management software to American market… read more...
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Wearables could break $1 billion barrier
A newly published report from Frost & Sullivan’s Australian office shows that local chief information officers may have breathing space despite the rise of consumer demand for wearables… read more...
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Retailers face heightened security risk
Insecure point of sale systems and high staff turnover are rendering A/NZ retailers vulnerable to cyber attack… read more...
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Budget 2015: No surprises for tech and telecoms
With the biggest fireworks in the Budget coming for families in need, there were no surprises for the information and communications technology industries… read more...
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Promapp takes aim at flowcharts and Word
If spreadsheets and shoe boxes are the nemesis of accounting software, so flowcharts, Word and “trust me” are the mortal enemy of process mapping software… read more...