We all know that cloud computing improves efficiencies, but subject matter specialist Craig Deveson says that is only the case if it is done right, and if hosting and managed service providers access the right tools they are the ones to do it… read more...

The Australian print and electronic media has harboured a flurry of stories recently about the vexed issue of online copyright infringement and how to fix it. Communications Alliance CEO John Stanton outlines his thoughts on what needs doing… read more...

Technology investor, industry champion and some-time cynic Ben Kepes contemplates crazy tech IPOs and asks what companies down under should really do to succeed on the stock market… read more...

Cleaning doesn’t stop at home or around the office, it extends to the information inside your business too as Michael McCash and Trudi Masalski discuss… read more...

John Stanton, CEO of the Communications Alliance, reveals why telco customer service levels will soon be in the spotlight again… read more...

With data privacy a hot topic at present, Brenda Aynsely of the Australian Computer Society asks how to keep data safe… read more...

Your prospective customers are already using mobile devices to search for the things that you sell. Is your door open when they come knocking? Or is your website a member of mobilus horribilus?… read more...

Ben Kepes cuts to the chase about building an online following for business – and he should know since he’s managed to drum up 14,700 followers on Twitter alone… read more...

Paul Brislen describes the moment Twitter started making sense and why he tries not to deal with companies that don’t tweet… read more...

Owen McCall reflects on the characteristics of a successful CIO in today’s technologically saturated enterprises – and questions whether these have changed since the inception of the role… read more...

While the personal touch is always a winner when it comes to generating customer loyalty, Gartner’s research vice president, Michael Maoz explains why he believes technology must be part of the process… read more...

The interface is increasingly becoming the product when it comes to IT. Ease-of-use, long a peripheral issue, has now become central says customer-centric technology expert Gerry McGovern… read more...

Customer engagement specialist Gerry McGovern explains why the traditional distributed model of website management was a failure and what you should do instead… read more...

Technology industry and Microsoft veteran Warwick Grey has been helping business owners leverage technology for business success for almost 25 years. Here he shares his personal technology journey of the last year… read more...

Ben Kepes reflects on the up-and-coming technology that could see your industry turned on its head… read more...

The much hailed positives of smarter technology and the digital economy could be disguising a wider problem says Paul Budde… read more...

Paul Brislen talks about why we can never have enough bandwidth and that’s not a bad thing… read more...

Many customers think first about the product they have; even when they are looking for support for that product. Organisations can use this to their advantage when designing user-friendly websites, says Gerry McGovern… read more...

Gerry McGovern says that on the web, content is the enabler… read more...

Filling in Australia’s broadband black spots would boost productivity says Rob Stummer… read more...