Archives
Sky/Voda deal: Merger of the disrupted
TUANZ CEO Craig Young considers the impact of the Sky/Vodafone merger on the New Zealand market… read more...
Can your project survive your culture?
Not every project is lucky enough to start on fertile ground, as project management expert Gary Nelson explains… read more...
The case for an enterprise-wide ‘analytics council’
As analytics penetrate all parts of the business, analytics expert Geoff Beynon calls for a structured and centralised approach to its use… read more...
How the cloud and emerging technologies are disrupting the contact centre
The power of exponential progress and increasing rate of disruption is very much in evidence in the contact centre, says Brendan Maree… read more...
Arming your ethical hackers
Cyber-attacks are on the rise and although you might not be able to hire a team of ethical hackers a la Google, there is plenty you can do to help your IT department to help you… read more...
Exploit your hidden assets for sales success
Leveraging your corporate networks can boost your warm sales leads by 40 percent, says TrustSphere CEO, Manish Goel… read more...
The future calls for 2degrees
Amid speculation that Australian telco Vocus will soon acquire New Zealand’s 2degrees, telecoms analyst Paul Budde considers why 2degrees remains unprofitable and what its options are from here… read more...
The problem with projects: not fit to deliver value
What do IT projects and fitness regimes have in common? Owen McCall exercises his theory of the business value creation process… read more...
A decade behind – but telecom operators can make up ground
Telcos are being forced to reinvent themselves and the founders of a French start-up, Bora Kizil and Julien Muller, say e-tail could hold the key… read more...
The rise of the customer journey map
Gartner analyst Olive Huang explores how businesses can use customer journey mapping to better understand the customer and enrich their experience… read more...
How to evolve beyond the silo
In a world where Agile and flexible buzzwords abound, the old-school siloed approach to IT is causing inefficiency and higher costs for business… read more...
Three Ws and an H: All you need to know about hybrid cloud
Just how well do you understand cloud terminology – and in particular, the definitions around the most popular option for most businesses, hybrid cloud – asks Matt Zwolenski… read more...
Smart cities worth $95 billion to Australian economy
Paul Budde expects cities to unlock a significant tranche of wealth by becoming ‘smart’ and using a city-as-a-service model… read more...
Driving digital competence
My daughter Sarah has just passed her learner’s driving licence… read more...
Beating device incompatibility in the workplace
Can you confidently say you know what and how many mobile devices are connected to your network at any given time, asks Safi Obeidullah… read more...
The six challenges of multi-channel contact centres (and how to beat them)
Contact centre operators have been shifting to multi-channel communication methods for more than a decade, writes Carl Price – but the shift has proven challenging… read more...
How APIs are supporting a revolution in the financial services sector
Throughout the world, financial services companies are facing a period of rapid and fundamental change, writes Jonathan Stern, and APIs are emerging as a competitive necessity… read more...
The re-emergence of process as a competitive differentiator
It’s not only what is done, but also how, writes Ivan Seselj, advancing the argument that process can deliver the edge… read more...
What’s eating Apple?
To industry pundits and casual observers, it came as a shock this week when Apple projected that growth for its iPhone sales would hit the slowest pace since 2007, the year of the iconic phone’s release, writes Howard Yu… read more...
Readying finance for a rapidly-changing world
Given the financial and geopolitical volatility over the past year, Steve Bray contends that the adoption of cloud enterprise performance management (EPM) tools within the finance department is not surprising… read more...
